🚚 Delivery via Nova Poshta

Choose the most convenient delivery option:

📦 Parcel locker – contactless, available 24/7
🏢 Branch pickup – classic in-person collection
🏠 Courier – direct delivery to your doorstep

Orders placed before 15:45 are shipped the same day.
After 15:45 – shipped the next business day.

💳 Shipping cost is calculated according to Nova Poshta rates.

📦 All products are securely packaged.
🔍 Tracking number is provided after dispatch by 18:00.

🇬🇧 Payment

💰 Cash on delivery — at the branch or to the courier
💳 Credit card — online via LiqPay / WayForPay
🧾 USDT
💰 Pay/Pal

🇬🇧 Guarantee

✅ We guarantee that your order will arrive intact, undamaged, and as described.
📦 All items are carefully packaged before shipping.
🛡️ We accept any reasonable claims related to product quality or condition.

Returns & Exchanges at YouCanna

We want you to be completely satisfied with your purchase. However, due to the nature of our products (health-related items and electronic devices), there are specific return rules established by the legislation of Ukraine.

🔄 General Return Conditions

In accordance with Art. 9 of the Law of Ukraine "On Protection of Consumer Rights," you have the right to return or exchange a product within 14 days of purchase, provided that:

• The product has not been used and shows no signs of wear.

• The marketable appearance, seals, labels, and original packaging are fully intact.

• You have a document confirming the purchase (receipt or invoice).

⚠️ Specifics for Certain Categories (Vapes & CBD)

According to the Decree of the Cabinet of Ministers of Ukraine №172, there are restrictions on certain groups of good quality goods:

1. Electronic Devices (Vaporizers & Vapes)

• Hygiene Aspect: Since these devices come into contact with the mucous membrane of the mouth, they are classified as personal hygiene items. Returning a device that has been used (even once) is not possible.

• Warranty Cases: If a device has a manufacturing defect (does not turn on, does not charge), it is subject to exchange or warranty repair after inspection by our service department.

2. Liquids, CBD Oils, and Consumables

• Food Products & Cosmetics: CBD oils, capsules, and cosmetics belong to categories that cannot be returned if the packaging has been opened or the protective seal is broken.

• Cartridges & Coils: These are consumables. Exchange is only possible if the factory blister pack remains sealed and intact.

🛡️ What to do upon receiving your order?

We strongly recommend inspecting the parcel directly at the Nova Poshta branch:

1. Check the integrity of the packaging and the completeness of the order.

2. For Electronics: Check if the device turns on (if possible without using liquids).

3. If you find any damage or a discrepancy with your order — refuse the delivery and file a report (act) with the postal representative.

🛠️ Return Procedure

If the product meets the return conditions (unopened, unused):

1. Contact us: Message us via Direct or call our manager.

2. Shipping: Send the item via Nova Poshta without "cash on delivery" (shipping details will be provided by our manager).

3. Inspection: Our warehouse will check the item for signs of use within 1–2 business days.

4. Refund: The funds will be transferred to your card within 3 business days after the inspection is complete.

🇬🇧 Consultation

❓ Have questions about our products or need help choosing?
📞 Contact us — we’re happy to assist you!

🕐 Consultations available daily from 10:00 to 19:00
📲 Reach us via phone, messengers, or email — whichever suits you
🧠 We provide expert advice on CBD, CBG, CBN, usage, dosage, and precautions

💚 Your trust is our responsibility!